css"> <iframe aria-hidden="true" title="GTM" src=". Overview. The. Simply test your broadband service, and if we find an issue we can help with a fix online. Call Customer Services on 0800 052 0422. That’s a 50% savin. 0 Kudos. Dave Snelling. Phone. 0 Kudos. Simply test your broadband service, and if we find an issue we can help with a fix online. Update 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Now speed has dropped from 1GB to 200Mb. the Y axis of the graph is the connection speed. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. by Farle1240 • On our wavelength. Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP), has also picked up the outage – this has affected 239 prefixes. net using a computer browser or download the speedtest. The PS4 is giving around 20mbps download and around 4mbps upload. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. Or 0345 454 1111* from any other phone. - 4752246 - 7I have been trying for some time to follow Virgin Media's own complaints procedure but Virgin Media will not do so. Their 23% Resolve Complaints rating is a cause for concern. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. uk I can’t connect to broadband. Reviewers complaining about Virgin Media most frequently mention customer service problems. There are so many wifi specs. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Virign doubled the charge per month. Im currently on M350. 5-1 mbps every day after 1pm for the last 2 weeks. I have raised this twice. Slow Speed - Intermittent Signal Issue. You can see those below. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. M350 - Slow speed and latency for weeks. Follow Virgin Media. Broadband, TV and phone deals. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. 33 Comments. I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. Click Begin and speedtest. The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. Speak to your provider. Upgrades & products. 1 router mode or 192. Virgin Media has issued a 'hack' to increase broadband speeds (Image: PA) Virgin Media has sent an email out to customers with some advice for boosting broadband speeds for any Internet provider's. info@financial-ombudsman. on 16-05-2022 12:30. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. 4 40. 1 into the address bar of your browser. 7/2. This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. The slow performance will be due to this packet loss. If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed. As low as 2Mbps at times, in the evening it’s back to 38Mbps. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Rang and was told a new hub would be sent out to me and would arrive on 08. Good evening everyone,so I have had an email from virgin media inviting me for a upgrade on the new hub 5. Hub 5 Ethernet slower than wifi. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. Every device tested provides the same 150 mbs Ethernet connection. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. The virgin service-status page reliably shows "there are no faults in the area", however if I. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. 1 channel enabled for upstream. Boot the PC into Safe Mode + Networking and re-try the speed tests. Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. Use the test below to see if the issue is at the Hub or device. I can see no way on the website to actually report this problem, even tried there complaints pr. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. TV. You can also call 150 from your Virgin Media landline or Virgin Mobile. I have a Virgin Media hub. Broadband and phone deals. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Their service has stopped working and it is not fully fixed after two full working days. Or 0345 454 1111* from any other phone. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. The average upload speed on Virgin Media’s M125 (with an average download speed of 132Mbps) is just 20Mbps, and 25Mbps on the M250 package. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. My latency is 11ms and packet loss is 0. Upload speed is fine. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. 16. Download speeds are generally fine but upload speeds are very slow or non existent. D01 C9W8on 13-01-2023 12:13. although any outcome will be slow and bureaucratic, and will be. Up to 3 WiFi Pods if needed. Your wifi devices many not have the latest spec in them also. Sources inform us that the network outage may also be. Virgin Hub 3 Modem Mode Slow. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. Broadband Speed Test; Packages. Thu Aug 12 08:13:39 2021: 6:To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. on 29-08-2021 20:58. 66% currently. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. You can use the Connect. Other computers in the office are working OK. Now make sure you’re enjoying your speeds to the max with these handy hints. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. Upgrade now. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Welcome to Virgin Media’s help and support page. Try dispute resolution. Extremely poor broadband service. I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. However whenever I reset the router then the slow. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. Phoned up support tonight, who told me to reboot. I'm specifically looking at torrenting. Email. Re: O2 / Virgin Media Volt - Very slow speeds. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. See message 12 in the first and 13 in the second. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. to 9 p. I am getting very slow read speed from my office VPN connection. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. I can upload the network levels and hopefully someone can help understand what exactly the problem is. 100. Click on the “Upstream” tab, copy the text and paste into your reply. Solved: Virgin media is changing the phone system so that the phone comes through the router. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. All BT’s contracts are currently for 24 months. Computer Hardware, Software, Internet + ISP Forums. Use the test below to see if the issue is at the Hub or device. 7 tips to tackle internet speed issues. Do you have an IT dept. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. 0 Mbps upstairs. The PC being tested is wired with Cat6 directly into the router. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. Virgin Media users report 'total blackout' as many left without internet. The best way to contact Virgin Media to cancel is over the phone. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. Jun 09, 2023 10:50 am EDT. To just to keep you updated we have now been advised there is a reported area fault in your area. 2 Mbps). 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. It's probably your router, but your router is much better than my old 1200G+. 4 hours placed in modern mode and an Asus RTAX86u router. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. TV. I tried laptop downstairs at about 2m in front of Hub and speed was 5. Over the last 2 days my download speed has gone down to under 1mbps. uk. Please help me with this problem. I've done all the testing,. this is going up and down a lot. Gaming Support. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. 27-04-2023 20:00 - edited 27-04-2023 20:47. How to restart your equipment properly. Check your broadband contract 3. (no uploads or downloads) UPD 2. 2 weeks ago. Mobile customers can also use the app to keep on. 4GHz network which does have slower speed. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Check your internet speed with our free broadband speed test. This has been going on for at least two months. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. The PC being tested is wired with Cat6 directly into the router. Check out the do's and don'ts, in our Community FAQs. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. 5. He tested the. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. How long does it take to check my internet speed? A matter of seconds. I replied that this didn't address my concerns, explained again including the outcome I wanted. Sign out . Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. TiVo. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Slow Speed - Intermittent Signal Issue. If your problem isn't getting a response, make yourself heard in public. A speedtest will show speeds of around 10mb randomly. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. 2 Mbps and laptop 2. Leave it off for about 10 seconds. Their service has stopped working and it is not fully fixed after two full working days. 2022. So no real difference in location. This can see latency times become very slow (double or more vs the usual baseline). TV. We have the fastest widely available broadband in the UK (with blistering speeds of up to 100Mb in fact) and we've got packages to suit everyone. 8Mbps read. Legit awful! SuZannah Bee - Songwriter & composer. Overview. Once the test begins click on: Run full test to see all the stats. It's now actually so slow most speed tests time out before giving me results. Address any slow speeds. Gaming Support. Reduce network congestion: If there is a lot of traffic on your network, try reducing. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. 404 - Page not found. A Virgin Media engineer visited my property after I reported slow download speeds. Facebook: BT. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. Or 0345 454 1111* from any other phone. 3) In the past 3 months I have not changed any software. Posted in Speed. £9. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. The estimated fix date is: 03 NOV 2021 09:00. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. No. 1/9. For further info on anything else in regards to. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. Slow uploads and downloads were also a problem, affecting 15% of customers overall. V6. 032%. It's consistently worse at night, and today has been basically unusable (<1Mbps). UPDATE 8:25am. Virgin Media has a rating of 1. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Contact BT Live Chat. Download speeds typically almost always hitting 200 Mbps. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Virgin Media ranks 43rd among Cable Television sites. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. net app from the app store for your mobile device. 71% last year to 13. The fault reference is: F009373103. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. He also moved my connection on to a different tap. If you are, your broadband provider may be in breach of contract. Harassment complaint. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. Twitter: @bt_uk. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. Thursday. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. Working hard to help connect the nation, shop our offers and order online. Broadband deals . Slow WiFi . There’s a network fault in your area. M200: This comes with an average upload speed of 213Mbps. Jun 09, 2023 10:50 am EDT. If you feel that your downloads and your videos have been extremely slow, you might want to pay. co. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. co. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. My broadband has been awful for several weeks now- usually between 0. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. 100. Etc. Any higher than 100ms will cause significant lag and make online games difficult to play. 3)So far as the TV is concerned I. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. Top offers. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’. Reliability. Virgin TV 360. For example, randomly internet pages will not load. on 06-03-2023 17:44. Please can someone check that my c. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. 8/9. Test your wireless connection. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. . Forums. Speed test the service to a Router mode Hub (3/4/5) +. Email. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. The Virgin Media team is available Monday through Friday, 8 a. Solved: Hi Everyone. I'm on Volt M500 Fibre Broadband since Feb 23. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Also are you connecting via 2. Time Priority Description. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. 01 EDT. PlayStation 5 Low Download and Upload Speed. I also have a new high-speed ethernet cable between both routers. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. 2 Mbps (at 1833 and 1835). @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. Each of your devices have different WiFi standards so can drastically affect speed per device. UK PS4 player here. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. TV on the go. Customer complaints-23%: Trustscore: 4. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. 1) I am an ex IT Manager. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. Browse. Typically, extenders are linked through a wired port using an Ethernet cable. Try dispute resolution. Recieved an e mail on 04. Slow Download Speed: VM SuperHub 4 on Gig1. Before switching modem mode on I did a speedtest and had 111Mbps down, 9. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. I got the full amount plus 2 x £50 goodwill payments. . How to make a complaint via phone. Post reboot tested at 4. In case anybody has forgotten, Virgin. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Virgin Mobile. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. You only need to go into modem mode for a few minutes while you run the tests. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Loose or damaged coax cables are the usual issue here. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. To trigger the Factory Reset, a 60 second timed press & hold of the rear RESET button is required. Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top level Gig1. M200: This comes with an average upload speed of 213Mbps. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. Delayed repair following loss of service. Also one Up channel has dropped qam to 32 (should all be at 64). Click on the “> Check router status” button. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Comments. Entertain me; Broadband Deals. Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Their 23% Resolve Complaints rating is a cause for concern. internet is throttled during the day.